Security & data handling
This page is intended for technical and legal assessments. It describes Agentiza's verified practices regarding infrastructure, data processing, and third-party providers.
Last updated: July 1, 2026
- Personal data, conversations, documents, inputs, or outputs from clients are never used to train our own or third-party AI models.
- Data provided by clients and end users is processed solely to provide the contracted Services, under client instruction.
- All communications between users and the platform are conducted via HTTPS/TLS.
- Data is processed and stored in the United States on Agentiza's own infrastructure.
Agentiza acts as data controller for account data and the commercial relationship. For data that clients upload to the platform or that their agents collect from end users, the client is the data controller and Agentiza acts as the data processor, processing solely according to client instructions and for the contracted purposes.
- Data processed and stored in the United States on Agentiza's own infrastructure hosted in data centers.
- Authentication and session token management via Firebase by Google LLC.
- Web protection and mitigation via Cloudflare, Inc.
- Automatic monthly backups on own infrastructure.
No specific availability SLA is declared. Agentiza makes efforts to keep the Services available; interruptions may occur due to maintenance or causes outside Agentiza's control.
The platform uses AI models from the following providers through their APIs:
- OpenAI (enterprise API)
- Anthropic / Claude (API)
- Google Gemini (API)
None of these providers use data processed through the API to train their models. API requests are governed by each provider's data use policies for enterprise use.
Some clients may use the platform in contexts subject to specific regulatory requirements. In those cases, a shared responsibility model applies:
- The client must define a valid legal basis, inform data subjects, and limit collection to the minimum necessary.
- The client must assess applicable requirements and technical and contractual suitability before implementing the service.
- Agentiza processes this data solely as a processor and under client instruction.
Agentiza does not claim certifications or compliance statuses that have not been formally validated. The information on this page does not replace the legal and technical assessment required for each regulated use.
Platform & operations
Involved in agent operation and conversation processing, depending on contracted functionality:
- Meta Platforms, Inc. — WhatsApp Business API channel
- Firebase (Google LLC) — authentication and sessions
- Cloudflare, Inc. — distribution network and web security
- OpenAI, Anthropic, Google — AI models via API
- Agentiza's own infrastructure — storage and compute
Website & commercial relationship
May be involved depending on the functionality used (they do not participate in platform conversation processing):
- Stripe, Inc. — payment processing
- Supabase — site database and web functions
- GoHighLevel — commercial relationship management
- Google Calendar — scheduling
- dLocal Go — payments in Latin American local markets
- WuzAPI — complementary WhatsApp integration
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