This Privacy Policy describes how Affix LLC, operating under the trade name Agentiza ("Agentiza", "we", "our"), collects, uses, and protects the personal data of its clients ("Clients") and end users who interact with virtual agents created by said Clients ("End Users").

Data processing roles: Affix LLC, located at 30 North Gould Street, Sheridan, Wyoming 82801, United States, acts as the data controller for the information required to manage Agentiza accounts, business relationships, and website. For data that a Client uploads to the platform or collects from End Users, the Client acts as the data controller and Agentiza as the data processor, processing it solely to provide the Services and according to the Client's instructions.

This policy is aligned with principles of current data protection legislation in Latin America, including Argentina's Law 25.326, Mexico's Federal Law on Protection of Personal Data, Colombia's Law 1581, and Brazil's LGPD.

1. INFORMATION WE COLLECT

1.1. Client Data:

Name, email address, and phone number.
Content uploaded to agents (FAQs, prompts, flows, responses, etc.).
Subscription and billing information through Stripe (Agentiza does not store sensitive payment data).

1.2. End User Data:

Name, email, phone number (if requested by the agent).
Messages and data entered in the chat.
Custom fields, tags, or variables defined by the Client.

1.3. Sensitive data:

Clients may configure their agents to collect information that, depending on the jurisdiction and use case, is considered sensitive, including health-related data. The Client must define a legitimate purpose, establish a valid legal basis, properly inform data subjects, and limit collection to what is strictly necessary. Agentiza processes this data solely on behalf of and under the instructions of the Client.

2. PURPOSE OF PROCESSING

Provide and operate Agentiza services.
Personalize the experience for Clients and their End Users.
Maintain, protect, and improve platform operation using technical, statistical, or anonymized information.
Provide support and communication.
Comply with applicable legal obligations.

We do not use personal data, conversations, documents, or content provided by Clients or their End Users to train our own or third-party artificial intelligence models. This data is processed exclusively to provide, operate, protect, and support the contracted Services.

3. LEGAL BASIS FOR PROCESSING

Processing is carried out based on the informed consent of the data subject, the execution of a contract, and/or compliance with a legal obligation, as applicable.

4. TRACKING TECHNOLOGIES

We use cookies and tracking tools, including:

Facebook Pixel
Google Analytics
Microsoft Clarity
Sentry

These tools may collect information such as IP addresses, geolocation, and browsing behavior. Information collected by third parties is subject to their respective privacy policies.

5. DATA PROCESSORS AND RECIPIENTS

To provide the Services, certain data may be processed by providers subject to contractual confidentiality, security, and purpose-limitation obligations, including:

Stripe, Inc. (payments)
Meta Platforms, Inc. (WhatsApp API)
Firebase by Google LLC (authentication)
Cloudflare, Inc. (web distribution and security)

6. DATA SUBJECT RIGHTS

Clients and End Users may exercise their rights of access, rectification, update, opposition, cancellation, and deletion of data by writing to [email protected] or via WhatsApp at +52 1 81 2628 0660. We will respond within the deadlines established by applicable local legislation.

7. SECURITY AND RETENTION

Data is stored on secure servers and appropriate technical and organizational security measures are applied, such as:

Encrypted communications via HTTPS/TLS.
Secure authentication and session tokens managed by Firebase.
Automatic monthly backups on own infrastructure.
Risk mitigation through Cloudflare.

We retain data for as long as necessary to provide the Services, fulfill the described purposes, and comply with legal or contractual obligations. When a valid deletion request applies or the contractual relationship ends, data will be deleted or anonymized unless it must be retained to comply with a legal obligation.

8. EXPORT AND INTERNATIONAL TRANSFERS

All collected data is processed and stored in the United States on Agentiza's own infrastructure hosted in data centers. By using our services, users located in Latin American countries (including Argentina, Mexico, Colombia, Brazil, Venezuela, and others) expressly consent to the international transfer of their personal data to the United States.

Affix LLC ensures that appropriate protection mechanisms are applied for such transfers, in accordance with current regulations in each jurisdiction, including standard contractual clauses and appropriate security measures.

9. CHANGES TO THIS POLICY

We reserve the right to modify this Policy. Any changes will be notified through our official channels and updated on our website.

10. CONTACT

For data privacy inquiries, you may write to us at:

Data controller: Affix LLC
Address: 30 North Gould Street, Sheridan, Wyoming 82801, United States
Email: [email protected]
WhatsApp: +52 1 81 2628 0660