# Agentiza - AI Customer Service Platform

> Agentiza provides AI-powered conversational agents for customer service automation across WhatsApp, Instagram, and Web channels. The platform helps businesses automate up to 80% of customer interactions while maintaining human-like conversations.

## Weekly Insights

Agentiza publishes weekly insights about AI automation for customer service. These articles cover practical strategies, case studies, and implementation guides.

### Recent Insights

- /insights/problema-automatizacion-atencion-cliente - The hidden problem after automating customer service: when AI handles everything, knowing which conversations need your attention becomes critical. Covers intent detection and prioritization.
- /insights/multiagentes-como-equipo - How to make your AI work as a team using multi-agent systems. Explains the orchestrator pattern and specialized agents for sales, support, and administration.

### Key Topics Covered

- Multi-agent systems and orchestration
- AI automation strategies for customer service
- ROI calculations and cost optimization
- WhatsApp Business API best practices
- Hybrid support (AI + human handoff)

## Company Overview

Agentiza is a SaaS platform specializing in AI conversational agents for Latin American businesses. The platform enables companies to:

- Automate customer service 24/7 across multiple channels
- Qualify leads and handle sales inquiries automatically
- Integrate with WhatsApp Business API, Instagram Direct, and web chat
- Provide hybrid support combining AI with human agents
- Analyze conversations and customer intent

## Products and Services

### AI Conversational Agents
Intelligent agents that understand context, qualify leads, and respond naturally in Spanish. No coding required for setup.

### Multi-Channel Support
- WhatsApp Business API (official partner)
- Instagram Direct Messages
- Web Chat Widget (customizable)
- Phone/Voice AI (available)

### Key Features
- Hybrid attention: AI + human handoff when needed
- CRM integrations via MCP protocol
- Conversation analytics and intent detection
- Broadcasting and campaign management
- Custom training without code

## Pricing

Three subscription plans available (USD/month):
- Basic: $39/month - Essential features for small businesses
- Standard: $99/month - Advanced features for growing teams
- Advanced: $199/month - Full capabilities for enterprises

All plans include:
- Unlimited AI agent training
- Multi-channel support
- Analytics dashboard
- Email support

## Target Audience

- Small to medium businesses in Latin America
- Companies receiving 200+ customer conversations monthly
- Businesses using WhatsApp as primary communication channel
- E-commerce, travel, real estate, and service industries

## Contact

- Website: https://agentiza.ai
- Application: https://app.agentiza.ai
- Location: Latin America focused

## Technical Details

- Platform: Cloud-based SaaS
- Languages: Spanish (primary), expanding to Portuguese
- Integrations: WhatsApp Business API, Instagram Graph API, custom webhooks
- Security: Enterprise-grade encryption, SOC 2 compliance in progress

## Pages

- / - Homepage with product overview, features, pricing, and FAQ
- /edison - ROI Calculator to estimate savings from AI automation
- /oferta_exclusiva - Special implementation offer with consultation booking