Privacy Policy

1. INFORMATION WE COLLECT

1.1. Client Data:

• Name, email address, and phone number.
• Content uploaded to agents (FAQs, prompts, flows, responses, etc.).
• Subscription and billing information through Stripe (Agentiza does not store sensitive payment data).

1.2. End User Data:

• Name, email, phone number (if requested by the agent).
• Messages and data entered in the chat.
• Custom fields, tags, or variables defined by the Client.

1.3. Sensitive data:

Clients may configure their agents to collect information that, depending on the jurisdiction and use case, is considered sensitive, including health-related data. The Client must define a legitimate purpose, establish a valid legal basis, properly inform data subjects, and limit collection to what is strictly necessary. Agentiza processes this data solely on behalf of and under the instructions of the Client.

2. PURPOSE OF PROCESSING

• Provide and operate Agentiza services.
• Personalize the experience for Clients and their End Users.
• Maintain, protect, and improve platform operation using technical, statistical, or anonymized information.
• Provide support and communication.
• Comply with applicable legal obligations.

We do not use personal data, conversations, documents, or content provided by Clients or their End Users to train our own or third-party artificial intelligence models. This data is processed exclusively to provide, operate, protect, and support the contracted Services.

GOOGLE USER DATA (GMAIL)

When a Client connects a Gmail account to an agent, Agentiza receives access to that mailbox through Google's authorization screen. This section explains what we do with that data.

• What we access: email that arrives in the connected inbox after the account is connected (sender, subject, body, attachments and thread identifiers). We also create drafts, send the replies the Client approves or configures, and mark processed email as read.
• How we use it: only to show those emails as conversations in the Client's Agentiza account and to let the Client's agent prepare and send replies in the same thread. We do not use it for advertising, we do not sell it, and we do not use it to train generalized artificial intelligence models.
• Artificial intelligence: to write a reply, the email content is sent to the AI model provider configured for the agent (currently OpenAI), solely to generate that reply.
• Sharing: we do not transfer Gmail data to third parties except as needed to provide the feature described above, to comply with the law, or for security purposes.
• Human access: Agentiza staff do not read Gmail data unless the Client asks for it in a support request, it is needed for security or legal reasons, or it has been aggregated and anonymized.
• Storage and deletion: emails are kept as conversations in the Client's account until the Client deletes them or asks us to delete them. When the Client disconnects the Gmail account, Agentiza revokes its access with Google and deletes the stored access tokens. Access can also be revoked at any time from the Google account permissions page.

Agentiza's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

3. LEGAL BASIS FOR PROCESSING

Processing is carried out based on the informed consent of the data subject, the execution of a contract, and/or compliance with a legal obligation, as applicable.

4. TRACKING TECHNOLOGIES

We use cookies and tracking tools, including:

• Facebook Pixel
• Google Analytics
• Microsoft Clarity
• Sentry

These tools may collect information such as IP addresses, geolocation, and browsing behavior. Information collected by third parties is subject to their respective privacy policies.

5. DATA PROCESSORS AND RECIPIENTS

To provide the Services, certain data may be processed by providers subject to contractual confidentiality, security, and purpose-limitation obligations, including:

• Stripe, Inc. (payments)
• Meta Platforms, Inc. (WhatsApp API)
• Firebase by Google LLC (authentication)
• Cloudflare, Inc. (web distribution and security)

6. DATA SUBJECT RIGHTS

Clients and End Users may exercise their rights of access, rectification, update, opposition, cancellation, and deletion of data by writing to [email protected] or via WhatsApp at +52 1 81 2628 0660. We will respond within the deadlines established by applicable local legislation.

7. SECURITY AND RETENTION

Data is stored on secure servers and appropriate technical and organizational security measures are applied, such as:

• Encrypted communications via HTTPS/TLS.
• Secure authentication and session tokens managed by Firebase.
• Automatic monthly backups on own infrastructure.
• Risk mitigation through Cloudflare.

We retain data for as long as necessary to provide the Services, fulfill the described purposes, and comply with legal or contractual obligations. When a valid deletion request applies or the contractual relationship ends, data will be deleted or anonymized unless it must be retained to comply with a legal obligation.

8. EXPORT AND INTERNATIONAL TRANSFERS

All collected data is processed and stored in the United States on Agentiza's own infrastructure hosted in data centers. By using our services, users located in Latin American countries (including Argentina, Mexico, Colombia, Brazil, Venezuela, and others) expressly consent to the international transfer of their personal data to the United States.

Affix LLC ensures that appropriate protection mechanisms are applied for such transfers, in accordance with current regulations in each jurisdiction, including standard contractual clauses and appropriate security measures.

9. CHANGES TO THIS POLICY

We reserve the right to modify this Policy. Any changes will be notified through our official channels and updated on our website.

10. CONTACT

For data privacy inquiries, you may write to us at:

• Data controller: Affix LLC
• Address: 30 North Gould Street, Sheridan, Wyoming 82801, United States
• Email: [email protected]
• WhatsApp: +52 1 81 2628 0660